Apr 28

2017

We’re Hiring! Part-time Customer Service Representative

Posted by: Adam Strong-Morse |

This position has been filled.  Thanks for your interest.

 

Choice of Games LLC is hiring!  We’re looking for a part-time customer service representative.  If you’re interested, please send your resume to jobs@choiceofgames.com.

Here’s the full job listing:

Employer: Choice of Games LLC
Location: Telecommute (US resident)
Part-time, flexible hours (15-30 hours/week)

Choice of Games LLC was founded in 2009 to produce high-quality, multiple-choice text adventures. Choice of Games has a strong commitment to diversity of authors and representation within its publications.  Its games are feminist and inclusive, and it has been featured positively in press for its embrace of the vision-impaired community and the LGBT community.  Choice of Games is a small, fast-growing company, with over fifty titles published on storefronts such as the iTunes App Store, Steam, Amazon, and Google Play. This is an excellent opportunity for someone interested in customer service and community development within the gaming industry.  This is a part-time position; we will guarantee a minimum of 15 hours of work per week, but individual weeks will vary from approximately 15 to 30 hours of work.

The Customer Service Representative will serve a variety of outward-facing functions in the company.  The two core aspects of the position will be: 1) providing customer service and support in response to e-mails from customers via our company inbox, and 2) engaging with and monitoring our large and active forum community.

Main Responsibilities:

  • Monitor the support@choiceofgames inbox and respond to Customer Service requests.
  • Work with customers to diagnose and solve their problems.
  • Engage with and monitor the (sometimes raucous) forum community.
  • Listen to and support the existing forum moderators.
  • Escalate problems that need additional attention to appropriate members of the Choice of Games team.

This is a telecommute position. The first two weeks will involve learning the current Customer Service processes as well as getting acquainted with the forum community. After that, the Customer Service Representative will have primary responsibility for handling all traffic to the support@choiceofgames inbox and for monitoring the forum community with an eye towards spotting and defusing developing problems.  Volume of customer service work at Choice of Games varies significantly from week to week.  During high-volume weeks, we will expect additional hours of work.  During low-volume weeks (under 15 hours), we will assign other responsibilities (such as Quality Assurance work, familiarizing yourself with our proprietary ChoiceScript scripting language, and other tasks).

This position has the potential to develop into a full-time community management position as the needs of Choice of Games evolve and as the Customer Service Representative gains more experience.  There are also opportunities for this position to develop into other aspects of Choice of Games’s work, including game design, programming and technical work, and editorial work, depending on the interests and qualifications of the candidate.

Required Qualifications: Strong written communication skills, including comfort with communicating by e-mail.  Ability to handle difficult and aggressive communications from customers gracefully is key.  The candidate must be organized, a self-starter, and capable of managing their own time.

The ideal candidate will have a strong interest in games in general and Choice of Games’s interactive fiction games in particular.  A college degree or equivalent experience is a plus, but not required.  Prior experience with forum management or moderation and community building is a plus.  Proficiency in Spanish would be helpful but is not required.  Familiarity with at least one programming language is a plus; familiarity with ChoiceScript is even better.

Compensation:

  • Base wage of $14/hour.
  • Competitive benefits package.

This is a part-time, non-exempt position. We would prefer an immediate start, but the start date is negotiable for the right candidate. Choice of Games LLC is an equal opportunity employer with a strong commitment to diversity.  Choice of Games encourages people with disabilities and people of all genders, sexualities, ages, family and marital statuses, races, ethnicities, national origins, and religions to apply.

Please submit a CV and cover letter to: jobs@choiceofgames.com

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